Return Policy

How to Return Items

How to request a Return Merchandise Authorization (RMA) Number:
  1. Download the RMA Request form here
  2. Fill out all applicable fields
  3. Forward the completed form to customercare@b2bmobileauction.com

Please Note: You must be given an RMA number before returning any devices, and the RMA request form must be submitted for approval. Failure to follow this procedure may result in a delay in processing your credit request.

 

Return Policies

This section applies to products received that are defective/damaged/missing parts. If products have a manufacturer/vendor warranty, Applicant must first exhaust its rights with the warranty provider.

Otherwise, the following terms apply:

  1. No returns will be accepted without prior authorization of B2BMA;
  2. Return authorization must be obtained and the product must be received within 10 days of the authorization issuance;
  3. Original shipping & handling charges are not refundable;
  4. Applicant is responsible for shipping and proof of delivery on all returns (retain all tracking information from the shipper until credit; B2BMA requires that return shipments be properly packed and fully insured);
  5. Returns are subject to a restocking fee of 15% and all non-product related fees (such as installation charges or special delivery instructions) are not refundable; and
  6. Unauthorized returns will not be accepted. All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Any missing items will be subject to a replacement charge.

  

Have questions? Contact customercare@b2bmobileauction.com or call us at 443-301-1787.

Have questions? Our sales team is here for you: 410-989-3931